Tax Wave, Inc. ("TaxWave," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect information you provide directly to us, such as when you complete a consultation request, contact us, or engage our services. This includes: • Personal identifiers: name, email address, phone number, mailing address, Social Security Number (provided during service engagement only and transmitted securely). • Financial information: income, assets, tax debt amounts, and related financial data necessary to evaluate and provide tax resolution services. • Communication data: records of your communications with us by phone, email, or web form. • Technical data: IP address, browser type, device identifiers, and usage data collected automatically when you visit our website.
2. How We Use Your Information
We use the information we collect to: • Provide, operate, and improve our tax resolution services. • Contact you regarding your consultation, case status, or services. • Comply with legal and regulatory obligations. • Protect against fraud and ensure the security of our systems. • Send service-related communications (we do not send marketing emails without your consent).
3. How We Share Your Information
We do not sell your personal information. We share your information only: • With licensed professionals (enrolled agents, CPAs, attorneys) engaged on your case. • With the IRS and relevant tax authorities as required to provide services on your behalf with your authorization. • With service providers (e.g., secure document storage, payment processors) bound by confidentiality agreements. • When required by law, court order, or government regulation.
4. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure document storage, access controls, and staff training. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations, typically for a minimum of seven years for tax-related records in accordance with IRS requirements.
6. Your Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal data. California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise your rights, contact us at the information below.
7. Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect website functionality.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: 555 Anton Blvd, Suite 150, Costa Mesa, CA 92626 Phone: (888) 421-9283